The quality of and service accessibility is steadily improving with setting up of new branches and service centers thanks to the growth strategies being adopted by the company from time to time.

To achieve above service objectives, as on June 2020, company has a total of 266 authorized service centers pan India dealing with any customer complaints effectively within the stipulated time frame. Proper training is given to Service Engineers at service centers to handle various models of "Shakti" brand pumps and motors with focus on customer care. The service centers maintain essential stock of all critical spare parts to meet any spares requirements.