Blower
1800 103 5555
1800 103 5555
Terms of Use - Shakti Pumps

Terms of Use

Welcome to www.shaktipumps.com, owned and operated by Shakti Pumps India Limited. By accessing our website and services, you agree to abide by the following Terms of Use and all applicable policies.
By using this website, browsing, or making a purchase, you acknowledge that you are entering into a contract with Shakti Pumps India Limited, and these terms will be binding upon you.

User Agreement

  • "You" or "User" refers to any individual or entity using the website.
  • "We," "Us," or "Our" refers to Shakti Pumps India Limited.
  • By using the website, browsing, or making a purchase, you agree to comply with these terms.

We reserve the right to modify these terms at any time. Continued use of the website after changes means you accept the revised terms.

Refund & Return Policy

We ensure high-quality products, but in case of any issues, please review our return and refund policies below.

Refund Policy

Refunds will be processed within 7-8 working days through the original payment method.
Damaged products, if any, must be reported within 48 hours of delivery to qualify for a refund.

Return & Replacement Guidelines

A product is eligible for return or replacement if:

It is physically damaged or defective.
It differs from the website description.
The wrong item was delivered.
Parts or accessories are missing.

Return Eligibility

To initiate a return, ensure:

The product is unused and in its original condition.
The original packaging and invoice are intact.
All tags, labels, and accessories are included.

For assistance, contact care@shaktipumps.com or call 1800-103-5555 (Toll-Free) within 48 hours of delivery.

Cancellation Policy

Orders can be canceled before shipment processing. Full refunds will be provided for prepaid orders. Orders for spare parts cannot be canceled once confirmed.
Orders can be canceled before shipment processing.
Full refunds will be provided for prepaid orders.
Orders for spare parts cannot be canceled once confirmed

We reserve the right to cancel orders due to:

Incorrect or incomplete address details.
Pricing or specification errors on the website.
Product unavailability.
Delivery restrictions in certain areas.

Shipping & Delivery Policy

Orders are shipped within 72 hours and typically delivered within 6-7 working days.

Returning a Product

If a return is required, customers have two options:

  1. Pickup by Courier – We will arrange a reverse pickup if available in your location.
  2. Self-Return – If reverse pickup is unavailable, ship the product via India Post to the following address:

    Business Park C4, AB Road Bypass Phase II, Silver Springs, Indore (MP)

    Pin-452020, Tel: 0731-3635000
Steps to Return a Product
  1. Contact our support team within 7 days of delivery via call or email.
  2. Ensure the product meets the return eligibility criteria.
  3. Pack the product securely and include the invoice.
  4. Handover the package to our courier partner or ship via India Post if applicable.
  5. A quality check will be conducted upon receiving the return.
  6. If eligible, a replacement or refund will be processed accordingly.

For further assistance, reach out to us at care@shaktipumps.com or call 1800-103-5555 (Toll-Free).

Shakti Pumps – Delivering Excellence, Ensuring Trust.

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